Bwinners Privacy Policy – Our full commitment to keeping your data safe and secure

01 Introduction

Bwinners ("we", "platform") is fully committed to protecting the personal information of our Bangladeshi users. This Privacy Policy ("Policy") explains what data we collect, how we use it, and how we keep it secure when you use the bwinners.vu website and mobile app.

We believe everyone has a right to privacy. That is why bwinners is always transparent about how your data is used. No hidden tracking, no invisible data collection.

This policy is drafted in line with international data protection principles, in particular the core principles of the GDPR, while remaining consistent with the legal framework of Bangladesh.

02 What information we collect

Bwinners collects information in three main ways:

a) Information you provide directly:

• At registration: name, date of birth, email address, phone number, address.
• During KYC verification: national ID or passport details and photo.
• At payment: mobile banking number or bank account details (card numbers are not stored directly with us).
• When contacting support: Your messages and details of the issue.

b) Automatically collected information:

• Device Information: browser type, operating system, device model.
• Network Information: IP address, ISP name (for security purposes only).
• Usage Patterns: which pages you visited and for how long, which games you played.
• Transaction Details: Records of deposits and withdrawals.

c) Information received from third parties:

• From identity verification services (as part of the KYC process).
• From fraud prevention partners (for security purposes).

03 How your information is used

Bwinners uses your information for the following legitimate purposes:

Your data is never sold to advertising companies. You can opt out of promotional emails at any time by contacting our support team.

04 Who We Share Your Data With

Bwinners may share your information with third parties in specific circumstances. This is always limited in scope and purpose-specific:

• Payment Processors: Information required to complete transactions is sent to the payment gateway, which operates under its own security standards.
• KYC partner: Licensed third-party services are used for identity verification.
• Game Providers: Basic information required to run games (such as your user ID) may be shared with the game provider.
• Legal authorities: Data may be disclosed pursuant to a court order or a legitimate request from a regulatory authority.
• Security Partners: Limited data is shared with partner agencies for fraud detection and anti-money laundering purposes.

05 Cookies & tracking technologies

Bwinners uses cookies and similar technologies to improve website functionality and personalise your experience. We use three types of cookies:

• Essential cookies: Used to maintain login sessions, perform security checks, and save your language preference. The site cannot function properly without these.
• Performance Cookies: Used to measure page load times, detect errors, and understand which parts of the platform are used most.
• Preference Cookies: To remember your game preferences, display settings, and other personal preferences.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some parts of the platform to not function correctly.

06 Data Protection Measures

Bwinners applies industry-leading standards to protect your data:

• SSL/TLS encryption: All communication between your browser and our servers is secured with 256-bit encryption.
• Password Hashing: Your password is never stored in plain text – only an encrypted hash is kept.
• Two-Factor Authentication: An additional layer of security is available for your login.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Restricted Access: Only authorized personnel can access specific data.
• Secure Data Centers: Our servers are hosted in data centres with internationally recognised security certifications.

In the event of a cyberattack or data breach, Bwinners will notify affected users as quickly as possible and take steps to minimise any harm.

07 Data Retention Period

Bwinners does not retain your data beyond specified timeframes. Each category of information has its own retention policy:

• Account information: For the duration of active account use + 5 years after account closure (as required by law).
• Transaction Records: 7 years (as required under anti-money laundering regulations).
• KYC documents: 5 years after verification.
• Customer support messages: Deleted 3 years after the last message.
• Marketing Preferences: Deleted immediately upon withdrawal of consent or following account closure.

Once the retention period expires, data is securely destroyed or fully anonymized before being retained.

08 Your data rights

As a Bwinners user, you have the following rights over your own data:

09 Minors' Privacy

Bwinners services are strictly for users aged 18 and above. We never knowingly collect data from minors.

If a minor opens an account using false information and we become aware of this, the account will be closed immediately and all collected data will be deleted.

10 International data transfers

Bwinners is an international platform. Your data may be processed on servers located in different countries. This is done solely to deliver our services and is always carried out with adequate security measures in place.

For international data transfers, we ensure that the destination country or service provider offers adequate data protection guarantees. Data processing agreements are in place with third parties before any data is shared.

11 Privacy Policy Changes

Bwinners may update this Privacy Policy when necessary. In the event of changes:

• Members will be notified via email or platform notification before any significant changes take effect.
• The "Last Updated" date at the top of this page is always kept current.
• Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

12 Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please contact our support team. We are happy to assist you in Bengali.

• Email: [email protected] (general enquiries)
• Live Chat: Available 24/7 from any page on the platform
• Support Page: FAQ Frequently asked questions are answered on this page.

We generally respond to data protection requests within 30 days. Complex cases may take up to 60 days, and you will be notified accordingly.